We accept between 1-50 items per appointment. If you have more than 50 items, please reserve multiple appointments.

Please bring your items folded and stored in paper or cloth bags. We do NOT accept hanging or loose items, or items stored in suitcases, plastic bins or plastic totes. We do not accept furniture, household goods, or other non-wearable items.

It typically takes us 1-4 days to sort your items and email you an itemized invoice including description and price for all items taken on consignment. In the busiest seasons, we might take up to 7 days to email you your invoice.

We are not able to give you an invoice or inventory list at the time of drop-off, and we do not document or send invoices for items not taken on consignment.

If you select pick-up when you book your appointment, you have 5 days from your consignment invoice email to retrieve any un-consigned items, and/or reusable totes those items were packed in. If you select donate, we will donate unconsigned items immediately. After 5 days, all unclaimed items will be donated.

There are a few 5-30 minute spaces in front of the shop. For longer visits, there is street parking available.

*Hot Tip: If 15th Ave. is packed there are often free spaces just two blocks up along 17th and 18th.

Clothing:

Rudy Jude, Cordera, Baserange, Jungmaven, Doen, Imogene + Willie, Deiji Studios, B Sides Jeans, orSlow, Donni, Online Ceramics, Gramicci, Babaa, Shaina Mote, Curator SF, Older Brother, 7115 by Szeki, Ali Golden, Filson, Ilana Kohn, Rachel Comey, Jesse Kamm, Paloma Wool, Alex Mill, Corridor, Caron Callahan, Lauren Manoogian, Issey Miyake, Uzi, Kaarem, Micaela Greg, Big Bud Press, Arc’teryx, Levi’s, Reformation, Carhartt, Patagonia, Norse Projects, Buck Mason, YMC, Kapitol, Universal Works and many, many, more!

Shoes (in addition to the brands above):

Salomon, Birkenstock, Intentionally Blank, Dr. Martens, Miista, Beklina, Vagabond, Blundstones, Swedish Hasbeens, and more!

Activewear: Outdoor Voices, Girlfriend Collective, Lululemon, Carbon38 and more!

Vintage: We generally look for items from the 1970s forward that are on trend and in good, wearable condition.

Some examples of brands that Creature DOES NOT accept: H&M, Zara, Princess Polly, Nasty Gal, Topshop, Target, Old Navy, Banana Republic, Gap.

We accept sizes XXS to 4X. We are always on the lookout for extended sizes from our favorite designers including Selva\Negra, Free Label, Tradlands, Wray, Altar, Big Bud Press, Nettle, Sotela and many more!

Pricing: We typically price items between ¼ and ½ of the retail price, depending on condition and demand. Occasionally, we can price ultra desirable or collectible items at or near the original retail price. 

How the decision is made: We set prices by researching and considering an item's original retail price, resale value online, Creature sales data, and condition.

If you're not satisfied with the price: If you are unhappy with the price of one of your items, please let us know which item and what price you would prefer, and we will research the item further. If we decide we can try the item at a higher price, we will adjust accordingly. If we don’t think the item will sell at a higher price, we will return it to you. 

We are always happy to have information regarding brand, retail price, or year purchased should you have it when you drop-off your items. This is especially true for jewelry, items with tags that have been removed, lesser-known brands, or brands from overseas. While this information is helpful, it is not mandatory, and we thoroughly research each piece we take on consignment.

Picking up items we don't take: If you select pick-up when you make your appointment, you have 5 days from your consignment invoice email to retrieve any un-consigned items, and/or reusable totes those items were packed in.

Donating items we don't take: If you select donate when you make your appointment, we will donate un-consigned items to the good people down at Lifelong Thrift.

If you fail to pick up your items: After 5 days, all unclaimed items will be donated.

We may not accept items due to the following reasons:

Damage or wear: We do not accept items with too much pilling, holes, tears, stains, or other damage.

Out of season: We do not accept out-of-season items. Seasons generally follow this pattern: Fall: August-October; Winter: November-January; Spring: February-April; Summer: May-July. 

Style or brand: We will pass on items that are outside the 2-3 year window but not yet vintage, that are no longer selling well, or that are brands that don’t sell well for us. 

Bridal: We do not take wedding dresses, suiting, or bridesmaid dresses.

Odor, pet hair or dirt: We do not take items that smell like smoke, are musty from prolonged storage, or are in need of laundering, cleaning, or pet-hair removal.

You may check your consignor portal and view the status of your items at any time. If all of your items sell within the consignment period, you will not receive an email from us at the end of your consignment period. Remember, your credit never expires and we pay out on request.

We send expiration notices once a week to the consignor email address on file. You have five days from your expiration notice to pick-up your items. Unclaimed items will be donated. If you need to pick-up items before their expiration date, please notify us and we will get your items ready for pickup within 2 days of your request.

Yes! If you are unable to pick up your unsold items within the 5 day period, you can have someone pick up on your behalf.

We will donate any items not taken on consignment 5 days after your consignment invoice is emailed.

We donate to Jubilee Women’s Center, St. Vincent Depaul, Cancer Cartel and others, depending on need. We cannot provide tax-receipts for donated items. Donation is final and we cannot retrieve items after donation.

Request Direct Deposit Payout: After you set up direct deposit email us with the subject line “Direct Deposit” and your name in the body of the email and we’ll initiate your payout within 1-2 days. *There is a $2.50 fee for each direct deposit.

Request Check Payment for Pick-Up: Email us with the subject line “Check Pick-Up” and your name in the body of the email, and we’ll get your check ready for you to pick-up within 1-2 days. *No fee

Request Check Payment by Mail: Email us with the subject line “Mail Check” and include your name and mailing address within the body of the email and we’ll mail your check within 1-2 days. *There is a $2.50 fee for each mailed check.

You will receive an email with instructions on how to set up access to the consignor portal after your first consignment drop-off. This email will include a user name and a temporary password. For direct access to the consignor portal, use this LINK. If you forget your username or password, please email us and we will send you a link to reset.

To set up direct deposit, go to the Simple Pay tab within the portal and follow the instructions. Once set-up, please email us to let us know you would like to initiate payment. We will initiate your direct deposit within 1-2 days of request, and your direct deposit will take 2-6 days to arrive in your account.

On the Dashboard of the Consignor Portal you will see two balances, one labeled “Consignor Balance,” and one labeled “Store Credit.” The Consignor Balance refers to credit you have earned from consignment. The total you see is the amount you would receive if you took your credit in cash value (40% of the sales price.) The portal does not display the amount you would receive if you use your credit in-store (50% of the sales price). This calculation is done automatically at check-out, or you can ask us in-person or via email and we’ll let you know how much you have in-store credit versus cash value. The Store Credit box within the portal refers to any credit you have from previously returned items. You cannot take the amount listed in Store-Credit in cash value.

Four fine print things!

1. There is a 1.5% credit card processing fee on the total sale of each item that is purchased using a credit card.

2. There is a $2.50 fee per payout using Simple Pay direct deposit or mailed check.

3. Items are subject to mark downs of no more than 50% if necessary to sell the item.

4. Creature is not responsible for items lost or damaged due to theft, fire, earthquake, or flood.